Welcome to Universal Golden Homes, a mobile application owned and
operated by Universal Golden Homes and published
on Google Play by
Zurion Technologies.
This Privacy Policy explains how we collect, use, disclose,
and safeguard your personal information when you use the app.
We comply with the Data Protection Act, 2019 of Kenya and other applicable data protection regulations.
Please read this privacy policy carefully as it will help you understand what we do with the information that we collect.
2. Information We Collect
2.1 Personal Information
Account Information: Tenant code, phone number, country code
Identity Information: Full name, national ID number, KRA PIN
Contact Information: Email address, phone numbers, postal and physical addresses
Property Information: Property details, unit number, location information
Financial Information: Account balances, payment history, transaction records
Location Data: General location information (with your explicit consent)
2.3 Financial Transaction Data
Payment records and receipts
Invoice and statement history
Deposit information
MPESA transaction references and details
3. How We Use Your Information
We use the information we collect in various ways, including to:
Create and manage your tenant account
Verify your identity through OTP and login credentials
Provide access to invoices, receipts, statements, and deposit information
Facilitate rent payments through MPESA integration
Send important notifications, OTP codes, and service updates
Respond to your inquiries and support tickets
Analyze usage patterns to improve app functionality
Comply with legal requirements under Kenyan law
4. Legal Basis for Processing
Under the Kenya Data Protection Act, we process your personal data based on:
Your explicit consent
Performance of a contract (tenant management services)
Legal obligations under Kenyan law
Legitimate business interests
5. Data Sharing and Disclosure
We may share your information with:
Property Management: Your landlord or property management company
Service Providers: Third-party vendors who assist in app operation
Financial Institutions: Banks and payment processors (including MPESA/Safaricom)
Legal Authorities: When required by law or to protect our rights
Regulatory Bodies: As required by Kenyan regulatory authorities
Important: We do not sell your personal information to third parties for marketing purposes.
6. Data Security
We implement comprehensive security measures including:
Encryption of sensitive data in transit and at rest
Secure authentication protocols and OTP verification
Regular security assessments and vulnerability testing
Strict access controls and authentication mechanisms
Secure data storage practices compliant with Kenyan standards
7. Data Retention
We retain your personal data only as long as necessary for:
Providing the services you requested
Complying with legal obligations (7 years under Kenyan tax law)
Resolving disputes and enforcing agreements
Legitimate business purposes
8. Your Rights (Kenya Data Protection Act)
You have the right to:
Access your personal information
Correct inaccurate or incomplete data
Delete your personal data (subject to legal requirements)
Object to processing of your data
Data portability
Withdraw consent at any time
9. Third-Party Services
Our App integrates with:
MPESA: For payment processing (Safaricom's privacy policy applies)
SMS Services: For OTP delivery and notifications
Cloud Services: For secure data storage and processing
10. International Data Transfers
Your data is primarily processed and stored within Kenya. If international transfer occurs, we ensure adequate protection as required by the Kenya Data Protection Act.
11. Children's Privacy
Our App is not intended for users under 18 years of age. We do not knowingly collect information from children.
12. Changes to This Privacy Policy
We may update this policy periodically. We will notify you of significant changes through the App or via email/notification.
Contact Information
For privacy-related inquiries, please contact our Data Protection Officer: